Privacy Policy

Last Updated: April 30, 2025

Your privacy is important to Grad Loan Advice™, operated by Rooker Consulting Services LLC ("Company," "we," "us," or "our"). This Privacy Policy explains how we collect, use, store, and share your personal information and outlines your rights in accordance with applicable laws.

By using our website (gradloanadvice.com), booking a consult, or otherwise interacting with us, you agree to this Privacy Policy.

Information We Collect

We collect personal information in the following ways:

a. Information You Provide Directly:

  • Name, email address, phone number

  • Payment details (via Stripe)

  • Uploaded documents (e.g. student loan files)

  • Scheduling details (via Calendly)

  • Survey responses or form data

b. Information Collected Automatically:

  • IP address, browser type, device ID

  • Pages visited, actions taken, time spent

  • Email interaction data (opens, clicks)

c. Third-Party Sources:

  • Social media profile details (if you interact with us on those platforms)

  • Email activity from Kit

How We Use Your Information

We use your information to:

  • Schedule and deliver 1:1 consults

  • Provide customer support

  • Send marketing emails (if opted in)

  • Improve our services and website performance

  • Comply with legal obligations

Third Parties We Share Data With

We share your data only when necessary and with:

  • Stripe – for secure payment processing (privacy)

  • Calendly – for scheduling appointments (privacy)

  • Kit – for email marketing (privacy)

  • Google Workspace – for business operations (email, drive, forms)

  • Copper CRM – for storing and managing client records

  • Zapier – to automate tasks across platforms

We do not sell or rent your personal data.

Cookies and Tracking

We use cookies and similar technologies to:

  • Analyze website usage

  • Improve your experience

  • Run retargeting ads (if applicable)

You can opt out by adjusting your browser settings.

Your Rights

Depending on your location, you may have the right to:

  • Access the data we hold about you

  • Request corrections or deletion

  • Withdraw consent

  • Opt out of marketing emails

To exercise these rights, contact us at help@gradloanadvice.com.

Data Retention

We retain personal data as long as necessary for the purposes described above, or as required by law.

Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

Security

We use reasonable safeguards (technical and organizational) to protect your information, but no system is 100% secure.

International Users and Data Transfers

Our services are intended for users located in the United States. If you access our services from outside the U.S., you understand that your data will be transferred to, processed, and stored in the United States where data protection laws may differ from those of your jurisdiction.

Third-Party Links

Our website may include links to external sites not governed by this Privacy Policy. We are not responsible for the privacy practices or content of these third-party sites.

California Privacy Rights

If you are a California resident, you have the right to:

  • Know what personal data we collect, use, disclose, or sell (we do not sell personal data).

  • Request deletion of your personal data.

  • Opt out of the sale of your data (not applicable).

  • Be free from discrimination for exercising your rights.

To exercise your rights, contact us at help@gradloanadvice.com. We will verify your identity before processing your request.

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Contact

Questions? Email us at help@gradloanadvice.com.